Privacy Policy

Last Updated: 09 - 03 - 2025

1. Introduction

Welcome to the website of Château Shuette SAS ("we," "us," or "our"). We value your privacy and are committed to protecting your personal information in accordance with applicable laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

Château Shuette SAS
37 Chemin du Caderot, 33450, Saint Loubes, Bordeaux, France
Email: contact@shuette.com
Phone number: +33 (0) 55 66 86 935
Data Protection Officer: Ian Hocking (email: ian@shuette.com)

3. Information We Collect

We may collect and process the following personal data:

Contact Information: Name, address, email, and phone number.
Billing Information: Payment details, billing address.
Purchase History: Records of your transactions with us.
Website Usage Data: IP address, browser type, interaction with our site.
Cookies and Tracking Data: Information from cookies and similar technologies.

We do not collect sensitive personal data other than verifying the legal drinking age.

4. How We Collect Data

We collect data through:

Website forms.
Cookies and tracking technologies.
Third-party integrations (e.g., analytics tools).
Direct communication via email.

5. How We Use Your Data

Your personal information is used for:

Order Processing: Managing and fulfilling your orders.
Marketing: Sending you promotional content (with your consent).
Customer Service: Responding to inquiries and requests.

We may use data for personalized marketing and profiling, based on GDPR-compliant opt-ins. All sales data will be stored for marketing purposes unless you opt out.

6. Sharing Your Data

We do not share your personal data with any third parties.

7. Data Retention

Cookies: Retained for the lifespan of the cookie.
Sales and Marketing Data: Retained indefinitely in accordance with European legislation.

8. User Rights

You have the right to:

Access your personal data.
Correct or update your data.
Request deletion of your data (right to be forgotten).
Object to data processing.
Data portability.

Requests can be made by contacting contact@shuette.com. We will comply with your request in accordance with GDPR.

9. Cookies

We use necessary, analytical, and advertising cookies. Users can manage their cookie preferences via the opt-in/out tool on our site.

10. Security Measures

We use secure payment gateways and encryption technologies to protect your data. In case of a data breach, we will follow GDPR guidelines for notification and resolution.

11. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy annually. Any changes will be posted on this page: www.shuette.com/privacy-policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at contact@shuette.com